♦ Second level-monitoring, diagnosis and troubleshooting support to customers.Monitor, investigate and troubleshoot errors on T1 lines, engaging the LEC, the ISP, and the Vendor if necessary for possible repairs and /or escalations.
♦ Onsite deployment of WAN Network infrastructure in Canadian, US airports and travel plazas.Site configuration, installation and troubleshooting of Software Defined WAN on Citrix Cloud Bridges, configuration of BGP policies for Aruba firewalls, windows server ,radius servers,Cisco Catalyst switches ,Cisco routers, Aruba zero touch policies for Aruba IAPs and fiber lines. ♦ Document issues and conversations to create a reference that can be used by other engineers for future troubleshooting.Institute an information of system baseline configurations and replacement for field networks.On site deployment of migration tools following conventional network policies.Investigation, troubleshooting, workaround and if necessary escalation to appropriate team members at HMSHost Corp. ♦ Alerts relating to system outages - Investigate, troubleshoot and if necessary escalate network outages to network providers i.e. CenturyLink and Vital for the US, Netwolves, Xplornet and Bell canada for Canada.Utilize and maintain the systems of the Network Operations Center.Facilitate the port activation and configuration of 802.1x authentication policies for Access layer devices. Assist team with the resolution of network related tickets. ♦ Support multiple technical teams in the enterprise environment with keeping up on the service level.Configuration of corporate Aruba IDF switch stacks, corporate wireless and guest wireless on Aruba Instant Access Points.Configuration of Aruba IAP Clusters (Multiple Access Points on the same VLAN).Configuration of Private VLANs,SPANs mirroring, and Router-on-a-Stick policy on WatchGuard Firebox Firewalls.♦ Troubleshoot connectivity and networking issues for migrated users.Targeting, diagnose and troubleshooting of network related issues, vulnerability scanning, Hardware and software installation, configuration and monitoring.
♦ Adhere to assigned shift, schedule, and duties as assigned by Admin LAN Technical Project Lead and other leadership.Provide front-line support for end –users hardware including laptops, monitors, peripherals and printers. Document and track customer incidents and requests using the serviceNow incident tracking/ticketing software system.
♦Network conception, network strategy, planning and design.Cloud computing, IP planning, implementation and database security.Camera and Autocom systems management, Server 2008, Modulation Technique, Access Network, LAN, WAN, MLAN, Authentication and Security on Windows and Linux Servers.
♦Troubleshooting, switching, VPN and routing, MPLS and IP/BGP, Asterix and Intercom.Management, signal treatment, Network Administration and Mobile Networking.
♦Network strategy, planning and design Total Site Audit and Parameters changing proposal.Network strategy, planning and design Hardware Sector swap correction if found and IP telephony monitoring. Network strategy, planning and design. Deployment of a WiMAX (Motorola) outdoor base station for the provision by internet access to remote zones of the country.
♦Network strategy, planning and design Post processing of 2G/3G/4G, 3th carrier, files using Actix, TEMs discovery, TEMs investigations and MapInfo, Google Earth, Atoll.
Acivities and Societies: Association of Student Engineering Siantou.
GPA: 3.23
Acquired knowlege and skills in the telecommunication domain on network design, management, troubleshouting and telecommunications , access network, switching network, cloud computing, modulation techniques, cryptography, systems administration,programming, ESL, and syslogs.
GPA: 3.56
GPA: 3.56
Apart from doing the IOT(Internet of Things), I enjoy most of my time being outdoors. In the winter, I am an avid skier and novice ice climber. During the warmer months here in DC, I enjoy mountain biking, free climbing, and kayaking.
When forced indoors, I follow a number of sci-fi and fantasy genre movies and television shows, I am an aspiring chef, and I spend a large amount of my free time exploring the latest technology advancements in the front-end web development world.